NP11 - Guideline Subscription

Purpose

To ensure a fair, equitable and structured approach is maintained for the subscription to the Guidelines for Safe Pool Operations (GSPO).

Subscription

All GSPO subscriptions are valid for a 12-month basis beginning on the 1^st of July and finishing on the 30^th of June the following year.

Subscription Types

There are two categories of subscription types for the GSPO. These are as follows:

• Single subscription
• Management subscription

Single Subscriptions

Each aquatic facility should have a subscription to the GSPO. For entities who only manage a single aquatic facility, a single subscription is appropriate. The organisation managing the facility must nominate an individual to be the lead contact for GSPO subscription information and communication between Royal Life Saving – Australia and the facility. The nominated person is responsible for ensuring that all persons related to that individual facility are communicated with as to how to view and access the guidelines.

Industry Representative subscriptions are available for all persons who are involved within the Aquatic Industry but are not directly related to a single facility. This may include owners of residential buildings and estates with pools, clubs and/or businesses with pools for members, senior managers, land managers, government employees, consultants, pool designers, pool owners, investigators, judiciary or technical representatives.

Management Subscriptions

Management subscriptions provide access to the GSPO for entities who have multiple aquatic facilities or workplaces under their ownership, management and/or control; or, are available for entities who provide services and/or benefits to organisations who have aquatic facilities under their ownership, management and/or control. The subscribing organisation must nominate an individual to be the lead contact for GSPO subscription information and communication between Royal Life Saving – Australia and the organisations who own, manage and/or control the aquatic facilities. The nominated person is responsible for ensuring that all persons or organisations to whom the GSPO is relevant are communicated with as to how to view and access the guidelines.

These subscribers can access a management subscription discount.

Subscriber Enquiries

An Enquiry Log shall be maintained for all enquiries received by RLSSA or its state/territory member organisations. The individual is responsible for ensuring all enquiries are followed up and sufficient and accurate information is provided to the enquirer.

All enquiries should be directed to the RLSSA website in order to gain further information regarding the GSPO.

Potential Subscriber Information

RLSSA shall ensure adequate information is provided to potential subscribers to enable them to understand the GSPO requirements, expectations and outcomes.

Prior to subscribing RLSSA will inform the individual/organisation of the GSPO and how they can be accessed. This is essential in order to ensure subscribers understand what is expected of them as a subscriber and what they should expect from RLSSA before committing to subscribe to the Guidelines.

Subscribers should be directed to the RLSSA website in order to access the information and policies relevant to specific subscribers.

Subscription

Once a subscriber has decided to subscribe to the GSPO they are required to complete the Subscriber Form, this will indicate that they have read, understood and agree to comply with all the conditions of subscription which includes but is not limited to:

1. Management of the Guideline
2. Reading, Viewing and Accepting changes to the Guidelines
3. All fees/costs involved

During the subscription process, nominated representatives will be prompted to subscribe up to 10 workplaces / facilities / users via the IT form on the RLSSA website.  For management subscriptions which includes entities owning, controlling or managing more than 10 facilities / workplaces or users, subscribers will be prompted to complete the GSPO Management Subscription Form which will be made available as a download link via the RLSSA website.

Note: personal details will be recorded by RLSSA in the relevant database. All personal details will be kept confidential as outlined in the Records Management Policy. Personal details provided to RLSSA will not be released to any other organisation without the written permission of the individual concerned, unless required to do so by law. RLSSA will contact aquatic facilities, entities, organisations, and users from time to time as required to advise of industry developments and/or changes to the GSPO.

Only authorised personnel at RLSSA and the subscribers themselves, can access subscriber records. (See the Records Management Policy for further details).

Subscription Confirmation

The individual shall be sent confirmation of their subscription, any usernames and any passwords as applicable.

Change of details

Should a subscriber change their personal / organisational details between their initial subscription and renewal period, subscribers are required to contact RLSSA at info@rlssa.org.au to advise of the change so that RLSSA can maintain communication with the subscriber.

Renewal of Subscription

RLSSA will notify all subscribers annually of the need for subscribers to renew their subscription.

As part of the notification and subscription renewal processes Aquatic Facility Managers / Subscribers will be required to update and or confirm their subscription details and will have the option to complete an Annual Facility Benchmarking and Reporting Survey.

The Annual Facility Benchmarking and Reporting Survey is used to inform the National Aquatic Industry Committee, RLSSA State of the Industry Report and provide guidance on the National Aquatic Industry Strategy.

Subscription Fees

All subscriptions to the GSPO incur an associated fee.

Single subscriptions are set at $106 inclusive of Goods and Sales Tax (GST)

Management subscriptions are set according to the following pricing and discount structure:

The pricing structure is subject to annual review by RLSSA. RLSSA will communicate any changes to existing subscribers upon renewal.

Generally, GSPO renewal will increase by the CPI rate in the 12 months to the March quarter, every year on 1 August.

Refunds/Returns

As the GSPO is a digital resource and access is granted immediately on receipt of payment, all sales are considered final. If you would like to dispute a charge contact aquatics@rlssa.org.au

Reference

• RLSSA Website Subscription Form
• Management Subscription Form
• Subscriber Information
• Subscriber Instructions
• Records Management Policy
• GSPO Website www.guidelines.royallifesaving.com.au