It's quite simple, effective communication is the lifeblood of any organisation!
How all levels of staff communicate with each other and how they communicate with your patrons and external stakeholders shapes the daily operations and overall success of any business. This online module aims to take this key skill to a higher level; to give your staff the knowledge, skills and techniques to communicate more effectively.
Like many of the professional development products on offer through Royal Life Saving the communication skills module has been written in response to feedback from the aquatic industry and with aquatic industry employees firmly in mind. The module should take around 30 minutes to complete and is broken down into four main learning themes:
- Why communication is important
- What good communication involves
- Types of communication within an organisation
- Communication scenarios
Each of these themes is explored in detail through a range of stories or scenarios relayed through characters in typical aquatic industry roles: swim teacher, swim school coordinator, customer service officer/manager, lifeguard, lifeguard duty manager, facility manager. The characters and scenarios are used to explore key concepts that will lead to a better understanding of communication. They are also used to demonstrate strategies and techniques, in authentic settings, that outline how to adjust your communication techniques, how to communicate effectively in a range of situations, and what can be achieved when these strategies are used well.
The module will lead to a better understanding and appreciation of the fact that even though communication is a skill we all have, it is very much a skill that can be improved, especially in a workplace context. Beyond that, it will give you practical tips and techniques that will serve you well in any professional or personal setting.
To enrol or find out more information use the search fields on this page and/or contact your local Royal Life Saving office.
Contact your local Royal Life Saving State and Territory Member Organisations (STMOs) to find out more about these courses and availability in your local area.
Note that Royal Life Saving Society – Australia National Office is NOT a Registered Training Organisation (RTO). All nationally recognised training is delivered by Royal Life Saving STMOs.
